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Privacy Policy

Last updated: 10 April 2026

1. Information We Collect

When you visit Vaperoo or make a purchase, we may collect the following types of information: personal identification information (name, email address, phone number, shipping address), payment information (processed securely through our third-party payment provider), device and browser information collected automatically through cookies, and browsing behaviour and interaction data on our website.

2. How We Use Your Information

We use the information we collect to process and fulfil your orders including shipping and delivery, to communicate with you about your orders and customer service enquiries, to improve our website and overall customer experience, to send promotional materials where you have opted in, and to comply with legal obligations and prevent fraudulent activity.

3. Data Sharing

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, shipping carriers, and analytics providers.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us at support@vaperoo-au.com.

7. Age Verification

Vaperoo is intended for users of legal smoking age in their jurisdiction. We reserve the right to verify age at any point during the purchasing process.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Questions? Contact us at support@vaperoo-au.com.

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Terms of Service

Last updated: 10 April 2026

1. Acceptance of Terms

By accessing and using the Vaperoo website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Age Requirement

You must be of legal smoking age in your state or territory of residence to use this website and purchase products. Vaperoo reserves the right to cancel any order where age verification cannot be completed.

3. Products and Pricing

All prices are listed in AUD. We reserve the right to modify prices at any time without prior notice.

4. Orders and Payment

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order. Payment must be completed at the time of purchase.

Once payment is completed, your order will be processed within 48 hours. After processing, you will receive a tracking code via email so you can follow your shipment.

5. Stock Availability & Flavour Substitution

All orders are subject to stock availability at the time of fulfilment. If the quantity ordered for a specific flavour exceeds our remaining stock, we will substitute the unavailable units with a random available flavour of equal value from our current range. By placing an order, you acknowledge and accept this substitution policy. Out-of-stock flavours are clearly marked on our website; however, stock levels may change between the time you place your order and when it is processed.

6. Shipping and Delivery

Vaperoo offers free shipping across Australia on all orders. Standard delivery takes 2 to 4 business days from the date your order is dispatched. Delivery times are estimates and may vary depending on your location and carrier conditions.

7. Cancellations, Returns and Refunds

Once payment has been completed, no cancellations and no refunds are possible. All sales are final. By completing your purchase, you acknowledge and agree to this policy.

If you receive a defective or incorrect product, please contact us at support@vaperoo-au.com within 7 days of delivery and we will work with you to resolve the issue.

8. Intellectual Property

All content on this website is the property of Vaperoo and is protected by international intellectual property laws.

9. Limitation of Liability

Vaperoo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

10. Governing Law

These Terms of Service are governed by the laws of Australia.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use constitutes acceptance of the revised terms.

Questions? Contact us at support@vaperoo-au.com.